{"id":17796,"date":"2018-05-29T08:41:22","date_gmt":"2018-05-29T08:41:22","guid":{"rendered":"https:\/\/robertdaverschot.nl\/een-middag-dakloos-een-leerzaam-gesprek\/"},"modified":"2023-02-15T14:19:34","modified_gmt":"2023-02-15T14:19:34","slug":"an-afternoon-homeless-an-instructive-conversation","status":"publish","type":"post","link":"https:\/\/robertdaverschot.nl\/en\/een-middag-dakloos-een-leerzaam-gesprek\/","title":{"rendered":"Homeless for a day. An insightful conversation."},"content":{"rendered":"

Perhaps one of my most special assignments. A day-long discussion with the Facilities Team of the Salvation Army in Rotterdam. My client was keen to put the theme of hospitality on the agenda during a team day. So my hospitality background, including my experience as hotel manager of citizenM Amsterdam Airport, and my work as moderator came together well in this great assignment!<\/p>\n

An afternoon homeless in preparation<\/strong><\/p>\n

As I love visiting organisations beforehand, this was no less true of the Salvation Army. So one afternoon I went out with the people of the Salvation Army: first to the day care, then to the night shelter and finally to the Salvation Army's nursing ward. \"Just one afternoon?\", I hear you thinking. But for me, and I estimate for many, it was more than enough: it made a deep impression. Not just the committed and inspired professionals, yet also rawness that I constantly tasted despite the cordial receptions. Although I did not interact much with the visitors, you tasted enough of the struggle of many.<\/p>\n

In conversation with the team<\/strong><\/p>\n

During our day \"in conversation about hospitality\", I deliberately pulled everything into the extreme: from austere shelter, to luxury hotel. Because it is precisely in contrast that stories often come alive. So in the morning, we were guests of the hip citizenM Rotterdam hotel. After an alternative and nice introduction round , we talked through how team members and visitors experienced the level of hospitality at the various Salvation Army locations in Rotterdam. During my walk-in afternoon, I took photos of rooms and during our conversation, I let the team members vote and respond via Sendsteps to the question accompanying the photos: \"How hospitable do you experience this?\". We ended the conversation with a guest, Lennert de Jong<\/a>, one of the management members of the hotel concern. He got the group thinking about how the Army could possibly function more like a hotel. It resulted in a conversation full of commitment and enthusiasm!<\/p>\n

All aboard!<\/strong><\/p>\n

After an instructive talk in the morning, we went out and saw how other hotels are also implementing hospitality. By water taxi, we went to the SS Rotterdam, the cruise ship that for years sailed between Rotterdam and New York and is now a hotel. We were given a guided tour by an employee who worked on board the ship in the 1950s\/60s. About how the cake accidentally flew through the saloon while Princess Beatrix was dancing there. We ended the day in Herman den Blijker's restaurant. We exchanged what we had learned, especially from and about each other, and sounded off on a valuable day! Or so said my client:<\/p>\n

\"The day has been very useful for the team and has at least increased cohesion between them and can definitely be seen as a positive impetus to the development of the department!\"\u00a0<\/em><\/p>\n

What would you still like to discuss with YOUR team?<\/strong><\/p>\n

Would you also like to have a conversation with your team? About hospitality, or perhaps an entirely different subject? I am not only happy to help you think about the content of such a meeting, but also about a creative, fun, appropriate and strategic form. Feel free to contact<\/a> with me!<\/p>\n

 <\/p>\n

 <\/p>","protected":false},"excerpt":{"rendered":"

Misschien wel \u00e9\u00e9n van mijn meest bijzondere opdrachten. Een dag lang in gesprek met het Team Facilitair van het Leger des Heils in Rotterdam. Mijn opdrachtgever wilde graag het thema “gastvrijheid” tijdens een teamdag agenderen. Mijn hospitality achtergrond, waaronder mijn ervaring als hotel manager van citizenM Amsterdam Airport, en mijn werk als gespreksleider kwamen dus […]<\/p>\n","protected":false},"author":4,"featured_media":17797,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[57],"tags":[63],"class_list":["post-17796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case","tag-gespreksleider"],"acf":[],"yoast_head":"\nEen middag dakloos. 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